Shipping & Returns
Order Processing
All orders are processed within 1-2 business days after payment verification. Orders placed after 12:00 PM EST will be processed on the next business day. Weekend and holiday orders will be processed the following business day. During peak seasons, additional processing time may be required.
Shipping Methods
We offer several shipping options:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Shipping Costs
Shipping costs are calculated based on your selected shipping method, delivery address, and package weight. The final shipping cost will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier information. You can track your package using the provided tracking number.
International Shipping
We ship to select international destinations. Additional customs fees, duties, and taxes may apply to international orders and are the customer’s responsibility.
Returns Policy
We accept returns of unworn items in original condition with tags attached within 30 days of delivery. All items must be returned in their original packaging.
How to Return
To initiate a return, visit our Returns Center at staceyfootwear.com/returns. You will need your order number and email address. After completing the online return process, you will receive a prepaid return shipping label.
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-10 business days. You will receive email confirmation when your refund is issued.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error. Return shipping fees will be deducted from your refund amount.
Damaged Items
If you receive a damaged or defective product, please contact our Customer Care team within 7 days of delivery. We will cover all return shipping costs.
Final Sale Items
Items marked as “Final Sale” cannot be returned. Worn or damaged merchandise cannot be returned.
Contact Information
For shipping or return questions, please visit the customer service section of our website. Our support team is available to assist you.